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Frequently Asked Questions
What are your standard arrival / departure times? Arrival: 3:30 PM Departure: 11:30 AM
Are the utilities included in the monthly rental amount? All utilities are included with an allowance towards electricity.
What is your pet policy? If you are traveling with your best friend, let a TMFA reservationist direct you to one of our pet-friendly buildings, where certain fees may apply.
Where do I pick up the keys to the apartment? Key assignment will be made with each reservation.
Where is the nearest grocery store? Each TMFA apartment comes with a convenient list of neighborhood amenities.
What is your cancellation policy? There is no penalty charge for cancellations of at least two weeks notice prior to check-in.
Are housekeeping services available? Yes, 1 cleaning a month will be $150, if 2 cleanings are requested in one month it is $100 a visit. Weekly cleanings are $85 each. Applicable taxes apply.
How will I know my Wi-Fi information once I arrive? There will be a Welcome Letter in each apartment. Our letter will tell you the Wi-Fi instructions and phone number in the apartment.
What if I need assistance and the office is closed? We have 24 hour 7 days a week service available. An emergency number will be in your welcome letter. You can also submit any requests under "Contact Us" - Maintenance Request. Tell us what you need or the problems you may be having. We can usually respond and rectify problems within 24 hours.
What amenities are included in my rate? All of our apartments offer free nation-wide long distance, basic cable service, free secured Wi-Fi and all utilities with an electrical cap depending on the size of your apartment. Upgrades for cable and faster Wi-Fi are available at an additional cost. Contact us for pricing.